Change Adoption Playbook (CAP™)

The Change Adoption Playbook (CAP™) is an easy to use structured change management framework that will guide you through the discovery, design, execution, and valuation realisation phases of your change journey.


Each phase, broken into simple steps, will guide you to best-practice templates, tools, guides, and thought leadership articles on planning, executing, and tracking your change initiatives.

Discover and assess the motivation and readiness for change

This phase is critical to your journey as it sets the business goals that will become the pinnacle of success. To complete this phase, run a two-day workshop to discover the motivations for change, assess the overall organisational readiness for change, learn the use cases and scenarios that will enable adoption, and develop the building blocks for a Change Management Strategy.


Step 1   Identify Stakeholders & Build your Change Team

Step 2   Define Strategic Business Objectives

Step 3   Identify Change Scenarios

Step 4   Define Success Criteria

Step 5   Determine Readiness

Deep Dive into Phase One

Define the strategy that will enable adoption

Define the change management strategy to meet defined business outcomes. 


Step 1   Define Success Criteria

Step 2   Create an Adoption Plan

Step 3   Create the Change Management Strategy

Deep Dive into Phase Two

Take action and execute your change plan

After discovery, there must be action. To implement change, work collaboratively across varying stakeholders to turn discovery into actionable change deliverables. Then, build your adoption plan and launch to the pilot group. 


Be ready to adjust your plan before scaling to end-users. Always stay alert to re-pivot where necessary.


The execution phase is where you implement the Change Adoption Plan you created in Phase 2. Do so by completing the two steps below:


Step 1  Launch to pilot users

Step 2  Scale to end users

Deep Dive into Phase Three

Accelerate to value realisation

Fundamental to achieving success is accelerating steadily to the point of no return for users. Thus, to drive value, your adoption must be continuous, and usage must be meaningful to reach the needed benefits of the change. 


Monitor and report on user satisfaction and embed corrective measures to guarantee continuous usage of outputs.


Step 1   Track and measure end user adoption

Step 2   Embed corrective measures

Step 3   Stimulate excitment for continuous usage and sustained outcomes

Deep Dive into Phase Four

© PurpleKit by North Sakara Limited. All rights reserved. Read full statement.