Change Adoption Playbook (CAP™)
The Change Adoption Playbook (CAP™) is an easy to use structured change management framework that will guide you through the discovery, design, execution, and valuation realisation phases of your change journey.
Each phase, broken into simple steps, will guide you to best-practice templates, tools, guides, and thought leadership articles on planning, executing, and tracking your change initiatives.
Discover and assess the motivation and readiness for change
This phase is critical to your journey as it sets the business goals that will become the pinnacle of success. To complete this phase, run a two-day workshop to discover the motivations for change, assess the overall organisational readiness for change, learn the use cases and scenarios that will enable adoption, and develop the building blocks for a Change Management Strategy.
Step 1 Identify Stakeholders & Build your Change Team
Step 2 Define Strategic Business Objectives
Step 3 Identify Change Scenarios
Step 4 Define Success Criteria
Step 5 Determine Readiness
Define the strategy that will enable adoption
Define the change management strategy to meet defined business outcomes.
Step 1 Define Success Criteria
Step 2 Create an Adoption Plan
Step 3 Create the Change Management Strategy
Take action and execute your change plan
After discovery, there must be action. To implement change, work collaboratively across varying stakeholders to turn discovery into actionable change deliverables. Then, build your adoption plan and launch to the pilot group.
Be ready to adjust your plan before scaling to end-users. Always stay alert to re-pivot where necessary.
The execution phase is where you implement the Change Adoption Plan you created in Phase 2. Do so by completing the two steps below:
Step 1 Launch to pilot users
Step 2 Scale to end users
Accelerate to value realisation
Fundamental to achieving success is accelerating steadily to the point of no return for users. Thus, to drive value, your adoption must be continuous, and usage must be meaningful to reach the needed benefits of the change.
Monitor and report on user satisfaction and embed corrective measures to guarantee continuous usage of outputs.
Step 1 Track and measure end user adoption
Step 2 Embed corrective measures
Step 3 Stimulate excitment for continuous usage and sustained outcomes
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