Success Owners ensure business goals are realised by helping people use and get value from the change, in this case, a new technology deployment.

Success owners are essential in championing technology adoption strategy throughout the organisation. They are typically influential leaders representing a business division or function. They would generally understand the organisational goals for that change and actively communicate them to end users.

NOTE: Success owners can also be called sponsors but are not executive sponsors. They are predominately business sponsors representing parts of the business impacted by the change.

Success Owners will sit within the vital business division or function. They will typically be the head of the department of business function or operating business division.

To identify Success Owners, look out for Heads of Departments or Heads of Business Units who are keen to help you: 

• Identify and engage the right stakeholders.
• Translate the organisation’s set business goals into business scenarios.
• Support the creation of an adoption plan to drive usage and realise value from the new tool, technology, or process.
• Ensure communications and training are successfully implemented.
• Articulate value proposition across business stakeholders and user communities.
• Serve as a role model in the business units that they lead.
• Serve as sponsor for the Change Champions community.
• Encourage usage and long-term adoption of the change (new technology).
• Ensure appropriate funding and staffing to execute programs successfully.

Success Owners will typically have all or most of the following qualifications:

• Appropriate levels of business and cultural understanding.
• Trusted advisor in the business unit that they lead
• An innovative Innovative visionary who encourages new ideas.
• Collaborates across boundaries to build strategic relationships.
• Technology Adoption advocate who is data and technology savvy.

There are many activities Success Owners perform throughout a change initiative. However, the most immediate actions are:

• Take an active role in the design thinking workshops that ultimately lead to creating the business scenarios that will enable the change.
• Take an active role in defining the business benefits of the change for the business unit they lead.
• Be the visible communicator of why change is coming and what is in it for everyone impacted.

North Sakara's Adoption & Change Management consulting practice can help you define what your change team should look like and support your efforts to attract suitable Success Owners for your technology change initiative.

Please speak to our experts now.