When a new technology is introduced, end users may need to acquire new knowledge and skills to be able to use the new technology.
Training Managers or Learning and Development Managers manage and oversee the learning needs of end users during a transformation change programme. Their duties include identifying the training and employee development needs of companies, creating training materials and implementing staff training programmes.
What department do they usually sit?
Training Managers or Leads can sometimes sit within the Change Team. They can also sit in a wider Learning & Development function in an organisation.
What are Training Managers main responsibilities?
Training Managers typically:
Determines training needs and requirements by conducting training needs analysis
Create training plans
Create training materials and collateral
Managing end-user enrolment for training, scheduling training sessions and organising the resources to facilitate training programmes
Sometimes, presents in-person and online training sessions
Monitoring and assessing the effectiveness and success of training programmes during and after go-live
Knowledge of various training methods including coaching, workshops, classroom training, mentoring and e-learning programmes
Ability to track the performance of training programmes, write reports and recommend strategies for improvement
Sometimes manages training budgets
What qualifications do Training Managers have?
Training Managers will typically have all or most of the following qualifications:
Experience creating a training plan, creating training collateral, and tracking training performance.
Experience (or appreciation for) working in a Change Management team.
The ability and willingness to contribute sufficient time to support end users' successful adoption of the new technology.
A thorough understanding of the change to be supported
Excellent communication and interpersonal skills
Have the support of leadership
What are Training Managers immediate actions?
There are many activities Training Managers perform throughout a change initiative. However, the most immediate should be:
Conduct training needs analysis.
Create training plans
Schedule training
Need help setting up your setting up your Change Team?
North Sakara's Adoption & Change Management consulting practice can help you define what your change team should look like and support your efforts to attract a suitable Training Manager for your technology change initiative.
