Technology Adoption Launchpad®
An easy-to-use framework for enabling user adoption and propelling your transformation change journey forward.
Technology Adoption Launchpad® is a framework for enabling user adoption of technology.
Change isn't easy; it never has!
Technology Adoption Launchpad® is an easy-to-use framework for enabling user adoption of technology change.
Technology Change and User Adoption
Change isn't easy; it never has!
The Technology Adoption Launchpad® is an easy-to-use methodology of principles, tools and practices, enabling a coherent, consistent, accountable, and repeatable way to enable user adoption of technology. The framework is broken into 4 distinct phases:
Phase 1: Discovery;
Phase 2: Design;
Phase 3: Execution;
Phase 4: Sustain & Measure
Important note: This framework is applicable to all kinds transformational change, including digital transformation change, organisational design, process change, and many others.
Discover motivation and readiness for the transformation change
Phase one is critical to your transformational change journey as it sets the business goals that will become the pinnacle of success. To complete this phase, run a two-day workshop to discover or reaffirm the motivations for change, assess organisational readiness, and learn about the business scenarios that will enable adoption.
Step 1 Build your adoption and change team
Step 2 Identify key stakeholders and sponsors
Step 3 Define the strategic objectives
Step 4 Document business scenarios and use cases
Step 5 Identify impact groups
Step 6 Conduct change risk assessment (CRA)
Step 7 Identify and mobilise resources
Step 8 Define success measures
Design the strategy that underpins how user adoption will be delivered
You will design the blueprint for executing the transformational change in phase two. This blueprint will be your Adoption & Change Management Strategy.
Step 1 Design the adoption and management strategy
Step 2 Create the change execution plans
Take action and execute your change plan
In phase three, you will set your adoption & change management Strategy into action. It is where execution happens, and like most strategies, the pathway to successful implementation lies with your executable plans available.
Work collaboratively with your change team and stakeholders to execute the change execution plans you created in phase two.
Step 1 Launch your Change Champions Network
Step 2 Rollout the change to Early Adopters
Step 3 Move from Early Adopters to Full Scale Launch
Step 4 Begin your Early Life Support (ELS) activities
Apply momentum and accelerate to value realisation
In phase 4 - the final phase of Transformation Launchpad - you will accelerate to value realisation.
However, you will only realise value when users adopt the change - in the short and the long term. Business success is, therefore, dependent on continuous usage and user satisfaction. Therefore, apply a strict application of reinforcement messages and demonstrate the value the change brings to individual users.
Step 1 Track, measure, and report on user adoption
Step 2 Identify user adoption blockers
Step 3 Identify corrective steps and rollout interventions
Step 4 Stimulate excitement for continuous usage
Technology Adoption Launchpad®
is a framework for enabling user adoption of technology change.
Change isn’t easy; it never has!
The Technology Adoption Launchpad®
is an easy-to-use framework for enabling user adoption of technology change.
Technology Change & User Adoption
Change isn't easy; it never has!
We know that people naturally resist change unless there is an intentional effort to support users' transition from the old to the new. Use this launchpad framework to support your own transformation change journey to sustained user adoption and value realisation for your organisation and its people.
Phase 1: Discovery & Assessment;
Phase 2: Design;
Phase 3: Execution;
Phase 4: Value Realisation
Important note: Although this launchpad framework applies technology change, one can also apply it to all kinds of transformation change, including digital transformation change, organisational design, process change, and many other forms and types of transformation change.
Discover motivation and readiness for the transformation change
This phase is critical to your technology change journey as it sets the business goals that when met will become the pinnacle of success. To complete this phase, run a two-day workshop to discover or reaffirm the motivations for change, assess organisational readiness, and learn about the business scenarios that will enable adoption.
Step 1 Build your adoption and change team
Step 2 Identify key stakeholders and sponsors
Step 3 Define the strategic objectives
Step 4 Document business scenarios and use cases
Step 5 Identify impact groups
Step 6 Conduct change risk assessment
Step 7 Identify and mobilise resources
Step 8 Define success measures
Design the strategy that underpins how the people side of change will be delivered
You will design the blueprint for executing the transformational change in phase two. This blueprint will be your Transformational Change Management Strategy.
Step 1 Design the transformation change management strategy.
Step 2 Create the adoption and change execution plans
Take action and execute your change plan
In phase three, you will set your change management strategy into action. It is where execution happens, and like most strategies, the pathway to successful implementation lies with your executable plans available.
Work collaboratively with your change team and stakeholders to execute the transformational change management plans you created in phase two.
Step 1 Launch your Change Champions Network
Step 2 Rollout the change to Early Adopters
Step 3 Move from Early Adopters to Full Scale Launch
Step 4 Begin your Early Life Support (ELS) activities
Apply momentum and accelerate to value realisation
In phase 4 - the final phase of Transformational Launchpad - you will accelerate to value realisation.
However, you will only realise value when users adopt the change - in the short and the long term. Business success is, therefore, dependent on continuous usage and user satisfaction. Therefore, apply a strict application of reinforcement messages and demonstrate the value the change brings to individual users.
Step 1 Track, measure, and report on user adoption
Step 2 Identify user adoption blockers
Step 3 Identify corrective steps and rollout interventions
Step 4 Stimulate excitement for continuous usage
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